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Q How to deal with the faulty?
A All products are produced in accordance with stringent quality control standards, maintaining a defect rate below 0.2%. During the warranty period, Snorder guarantees responsive after-sales service. Minor defects will be compensated with replacements in subsequent orders, while defective batches will be repaired and returned or resolved through mutually agreed solutions, including recall procedures where applicable.
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Q Do you offer guarantee for the products?
A Each product is covered by an individual warranty period, generally between 2–5 years, based on its specifications and application.
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Q Is it OK to print my logo on led light product?
A Yes, OEM services are available. We can print your logo on LED lighting products upon request. Please inform us formally before production and provide your logo design for confirmation.
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Q How to proceed an order for led light?
A Firstly, please provide your requirements or specific application details.
Secondly, we will offer a quotation based on your requirements or our professional recommendations.
Thirdly, the customer confirms the samples and places a deposit to proceed with the formal order.
Finally, we arrange mass production accordingly.
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Q What about the lead time?
A Sample production typically takes 7–10 days, while mass production requires approximately 3–4 weeks or longer, depending on the order quantity.
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Q Can I have a sample order for led light?
A Yes, sample orders are supported for product testing and quality verification. Mixed sample selections are available upon request.
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